FAQ 

Frequently Asked Questions

What are the delivery charges?
  • EMS(Express Mail Services).
  • Door to door shipping.
  • no issue whatsoever with Customs Clearance. FAQ

Based on continents :

  1. Asia : 20 USD
  2. Australia : 20 USD
  3. Europe : 30 USD
  4. Africa :30 USD
  5. North America : 30 USD
  6. South America : 30 USD
  7. Antarctica : 35 USD

Note : Shipping charges are up to 1kg. 

How long will the delivery take?
  • 7 working days (Asia)
  • 7 working days (Australia)
  • 10 working days (Europe)
  • 10 working days (Africa)
  • 10 working days (North America)
  • 10 working days (South America)
  • 14 working days (Antarctica)

Note : Goods are dispatch from Indonesia.

Which payment methods are available?
payment-method faq FAQ (Frequently Asked Questions) payment method new
Payment Methods Available
Do i received an Invoice for my orders?
  • When payment is clear on our bank account invoice will be sent to customer email.
Is (COD)cash on delivery option available?

Only available in Indonesia, sorry for out of Indonesia we cannot do it ,we need 100% payment transfer to our account then we will dispatch the goods.

Can i get discount for expensive Rudraksha?

Yes for higher Mukhi’s we will give discount and for Wholesale orders negotiations are open.

( Please Click Here contact us for more details)

What is the proof that the Rudraksha is original?

We have our own plantation (please check out our gallery), Our company sell only Indonesia Rudraksha and to be honest in Indonesia nobody knows what is rudraksha and competitors are less not like in India or Nepal where people will make fake Rudraksha, because they know the value of it ,adding the lines and so on in order to make profit, In our opinion to make fake Rudraksha here in Indonesia is far more expensive than growing it. So we try our best to sell our Rudraksha below the market price lower than other websites ,we are not naif we need to make money also ,but as long as a little profit are there we sell it.

Ministry Of Agriculture Certificate faq FAQ (Frequently Asked Questions) indonesian quarantine certificate
Ministry Of Agriculture Certificate

Moreover when our company dispatch the goods to our customers we have to fill an exports document to the government and in this case the Ministry of Agriculture will do the lab test and make a certificate stating that this bead is Elaeocarpus Ganitrus (as we all know this is the botanical name of Rudraksha) and they will send letter to customs stating it is safe to export it (security check ). so every customers will get a copy of this certificate inside the parcel.

As per the x-ray test to define the Mukhi we cannot provide (Very Sorry) because here in Indonesia we don’t have an organization like in India RUDRAKSHA & GEMS LAB TEST,so customers have to really count the lines manually as we cannot guarantee if the lines overlap. That is why we have provided a HIGH RESOLUTION picture in order customers can zoom & count ,and our team has also count it properly again and again and we are sure we have not make a mistake counting for every Mukhi (face) Rudraksha publish on our web. FAQ FAQ

We really hope Customers can trust us ,as we are here for a long term business not just Hit & Run. 

How do i track my order?

Click link : ems.posindonesia.co.id 

Tracking Code faq FAQ (Frequently Asked Questions) shipping tracking
Tracking Code